Free shipping on subscriptions and USA orders over $50
Speak to one of our staff members.
We are here to help. At InnovixLabs, we value each customer and are always interested in listening to your concerns, questions, or comments. Give us a call or write to us. You will be sure to get a response. Questions about returns and refunds? Read our
returns and refund policy.
Subscription (Recurring Automatic Shipments) - Frequently Asked Questions
When will my supplements be shipped and how will I know?
Your first recurring shipment will be mailed right away. Future recurring shipments will be automatically mailed on your chosen shipping frequency.
Will I be notified before my product is shipped?
Yes. You will receive a reminder email four days before your recurring shipment is mailed. As soon as your package leaves our warehouse, you will receive another email with a tracking link.
When will my credit card be charged?
The charge for each shipment will be applied to your credit card on the day it is shipped.
What if I want to cancel?
There are three ways to cancel or modify your subscription:
Call us at 888-799-7627 .
Email us at email@example.com and include the specific product you wish to discontinue.
For 24-hour self-service, simply
sign in to your account and select Manage Subscriptions. Be sure to use the email and password you used to create your account.
What if I don’t have an account, or lost my password?
No problem. Simply go to the
account login page and click on Forgot Your Password. Then simply follow the prompts to either create a new password or create a new account.