Subscription (Recurring Automatic Shipments) - Frequently Asked Questions
When will my supplements be shipped and how will I know?
Your first recurring shipment will be mailed right away. Future recurring shipments will be automatically mailed on your chosen shipping frequency.
Will I be notified before my product is shipped?
Yes. You will receive a reminder email four days before your recurring shipment is mailed. As soon as your package leaves our warehouse, you will receive another email with a tracking link.
When will my credit card be charged?
The charge for each shipment will be applied to your credit card on the day it is shipped.
What if I want to cancel?
There are three ways to cancel or modify your subscription:
- Call us at 888-799-7627 .
- Email us at service@innovixlabs.com and include the specific product you wish to discontinue.
- For 24-hour self-service, simply sign in to your account and select Manage Subscriptions. Be sure to use the email and password you used to create your account.
What if I don’t have an account, or lost my password?
No problem. Simply go to the account login page and click on Forgot Your Password. Then simply follow the prompts to either create a new password or create a new account.
